Privacy Policy

We at Casoola Casino respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your data. We aim to be clear and concise. If you have questions, you can contact us at [email protected].

Information we collect

We collect information that is necessary to provide our services, operate your account, meet legal obligations, and improve your experience. This may include:

Account information: email address, username, password and basic account settings.
Identity details: full name, date of birth, residential address and telephone number.
Verification documents: copies of identity and proof of address when required to confirm your identity.
Device and technical data: IP address, device identifiers, browser type, operating system and usage logs.
Communications: any messages you send to our support team or communications you receive from us.
Activity and preference data: information about how you use our website, preferences and settings.

How we collect information

Directly from you when you register, update your account, contact support, or provide documents.
Automatically via cookies and similar technologies when you use our site.
From third parties where necessary, such as identity verification and fraud‑prevention services.

How we use your personal information

We use your data to:

Create and manage your account and provide the services you expect.
Verify your identity, confirm eligibility to use our services, and meet legal and regulatory obligations.
Provide customer support and respond to your inquiries.
Maintain and improve our services, including security, analytics and site performance.
Communicate service updates, important notices and account-related messages.
Detect, prevent and investigate fraud, misuse and other prohibited activity.

Legal bases for processing (where applicable)

If you are located in the European Economic Area (EEA) or other jurisdictions with similar laws, we rely on the following legal bases:

Performance of a contract: to provide services and fulfil our contractual commitments to you.
Legal obligation: to comply with laws and regulatory requests.
Legitimate interests: for fraud prevention, security, service improvement and communications, balanced against your rights and interests.
Consent: where we ask for your consent for certain types of communications or tracking technologies. You can withdraw consent at any time.

Sharing and disclosure of information

We may share personal data with third parties in limited circumstances, including:

Service providers who assist with identity verification, customer support, analytics, hosting and security.
Affiliates and partners who provide services on our behalf under confidentiality obligations.
Law enforcement, regulators or other authorities when required by law or to respond to lawful requests.
Fraud prevention and risk management partners to detect and prevent abusive or illegal activity.

We require third parties to take appropriate measures to protect your information and only process it for the purposes we specify.

Cookies and similar technologies

We use cookies and similar technologies to enhance your experience, remember preferences, and collect analytics. You can manage cookies through your browser settings or by adjusting preferences where available. Some features may not work correctly if cookies are disabled.

Automated decision‑making and profiling

We may use automated tools to support risk assessments, identity verification and fraud detection. These processes help keep our services secure. If an automated decision has a legal or similarly significant effect on you, you have the right to request human review and to challenge the decision where applicable under law.

Security of your information

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration or destruction. These measures include encryption for data in transit and access controls. While we strive to protect your data, no system is completely secure. You should keep your account credentials confidential and notify us promptly if you suspect unauthorized access.

Data retention

We retain personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. Retention periods may vary depending on the type of data and applicable legal requirements.

Your rights

Depending on where you live, you may have rights regarding your personal data. These can include:

The right to access the personal information we hold about you.
The right to correct inaccurate or incomplete data.
The right to request deletion of your data, subject to legal and contractual obligations.
The right to restrict or object to certain processing, including direct marketing or profiling based on legitimate interests.
The right to data portability where applicable.
The right to withdraw consent where processing is based on consent.

To exercise your rights or ask questions about your data, contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law. You also have the right to lodge a complaint with a supervisory authority if you believe our processing violates applicable data protection laws.

Responsible gaming and account controls

We offer tools to help you manage your account and usage, such as self‑exclusion, session reminders and configurable limits. These features require the processing of account and activity data to be effective. If you request self‑exclusion or other limits, we will process your request in line with our procedures and applicable law.

International transfers

We may transfer your personal data to other countries for processing. When transfers occur, we take steps to ensure an adequate level of protection, such as contractual safeguards or other mechanisms required by applicable law.

Children's privacy

Our services are intended for adults only. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have collected data from a person under the required minimum age, we will take steps to delete the information in accordance with legal requirements.

Changes to this policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the website or by other reasonable means. Continued use of our services after changes indicates your acceptance of the updated policy.

Contact us

If you have questions, requests or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]